Return & Refund Policy
This policy explains how returns, damaged or incorrect orders, cancellations, replacement requests and approved refunds are handled for Olvexari™ ceramic butter dishes and other artistic ceramic kitchenware purchased from olvexari.com.
Return Window
Eligible return requests must be initiated within 30 calendar days after confirmed delivery.
Requests submitted after the 30-day period may not qualify for return unless a different remedy is required by applicable law.
Start Your Return Request
Before returning a product, contact Olvexari™ customer support at service@olvexari.com.
Please include your order number, the product involved, the reason for the request and clear photographs when they are relevant to the issue.
Return Eligibility
Unless the request concerns a damaged, defective, incorrect or otherwise non-conforming item, products requested for return should generally be:
- Unused or handled only as reasonably necessary to inspect the product.
- Reasonably clean and free from food residue, stains or avoidable marks.
- Free from chips, cracks, breakage or other damage caused after delivery.
- Returned with included lids, components and original packaging where reasonably available.
Glaze, Surface & Normal Ceramic Variation
Olvexari™ focuses on sculptural ceramic butter dishes and artistic ceramic kitchenware. Depending on the design and production process, small differences in glaze tone, surface texture, color depth, shape or visual detail may occur from piece to piece.
Screen settings, photography and lighting can also affect how color appears online. Minor aesthetic variation that does not materially affect normal use is not automatically considered a defect.
Return Address & Authorization
Returns must be reviewed before shipment. If a return is approved, Olvexari™ customer support will provide the applicable return instructions and destination.
The registered business address shown in Company Details is not automatically a return warehouse or authorized return destination. Please do not send merchandise there unless Olvexari™ customer support specifically instructs you to do so.
Non-Returnable or Restricted Items
Where permitted by applicable law, a return may be declined if a product:
- Has been materially damaged through misuse, impact, neglect or improper handling after delivery.
- Is missing substantial components because of customer handling.
- Has been modified, repaired or altered after delivery.
- Cannot reasonably be accepted because of a genuine hygiene or safety concern.
- Is otherwise excluded from return under applicable law.
Damaged, Defective, Incorrect or Incomplete Orders
Ceramic products require careful handling in transit. Contact us promptly if your Olvexari™ item arrives broken, chipped, visibly damaged, appears defective, differs from the product ordered or if the shipment appears incomplete.
Please provide your order number and clear photographs of the outer package, shipping label, protective packaging, product and the relevant issue. Keeping the packaging until the case is reviewed can help us assess transit-related damage.
After review, an appropriate remedy may include a replacement, refund, partial refund or another reasonable resolution depending on the circumstances and applicable law.
Return Shipping Costs
Responsibility for return-shipping costs depends on the reason for the return, the circumstances and applicable law.
When a return results from a verified damaged, defective, incorrect or otherwise non-conforming item, Olvexari™ will review the appropriate return-shipping solution as part of the case.
Preparing the Return
Follow the return instructions provided by Olvexari™ customer support. Ceramic items should be packed carefully and securely to reduce the risk of damage during return transit.
Where tracking is available, keep the return-shipping receipt and tracking information until the return has been completed. Returns sent to an unauthorized location or without sufficient identifying information may be delayed.
Inspection & Refund Timing
When merchandise must be returned, the returned item may be inspected after receipt to confirm its condition and the details of the approved return request.
Approved refunds are normally processed by Olvexari™ within 5–10 business days after refund approval.
Refunds are generally issued to the original payment method where technically available. Your bank, card issuer or payment provider may require additional time to post the credit.
Order Cancellations
If you wish to cancel an order, contact Olvexari™ customer support as soon as possible. We will review the current order status.
Once an order has entered fulfillment, has been packed or has been transferred to a carrier, cancellation may no longer be possible.
Exchanges & Replacements
Exchange or replacement availability depends on inventory, product availability and the reason for the request. Olvexari™ customer support will explain available options after reviewing your case.
Mandatory Consumer Rights
Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited under applicable law.
Company & Customer Support Information
Thoughtful support for beautifully made everyday pieces.
If you need help with an Olvexari™ order, contact our customer support team before returning merchandise so we can provide the correct instructions for your request.
Contact Olvexari™ Support